Refund Policy
At Claire & Laurent Toronto, we strive to provide every customer with a high-quality experience and carefully curated products. To ensure clarity and fairness, please review our return and refund policy below.
Returns on Regular-Priced Items
We offer a return option on all regular-priced (non-sale) items, provided the request is made within the specified return period.
No Returns or Refunds on Sale Items
All items purchased on sale, discount, or promotion are final sale.
This means:
- Sale items cannot be returned
- Sale items cannot be exchanged
- This also applies in cases of incorrect size or change of mind
We strongly recommend reviewing sizing and product details carefully before purchasing discounted items.
Return Shipping Costs
Customers are responsible for all return shipping costs. Claire & Laurent Toronto does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Period
Return requests must be submitted within 30 days of receiving your order.
Requests made after this period will not be accepted.
Defective or Damaged Items
We stand behind the quality of our products. If you receive a defective or damaged item, you are entitled to:
- A full refund, or
- A replacement item (if available)
Please contact us as soon as possible with clear details and, if applicable, photos of the issue.
How to Request a Return
To initiate a return, please contact us at:
support@claireandlaurent.com
Once your request has been reviewed and approved, you will receive detailed return instructions.
Final Notes
Claire & Laurent Toronto is committed to handling all return requests in a fair and efficient manner. By placing an order with us, you agree to the terms outlined in this policy.
If you have any questions, our support team is happy to assist you at: support@claireandlaurent.com